Last updated: March 28, 2026
For the purposes of these Terms, the following definitions apply:
In accordance with Article 10 of Decreto-Lei n.º 7/2004, of 7 January (Portuguese E-Commerce Act), the following information identifies the information society service provider:
Company name: InvulgarOpção, Unipessoal, Lda
Registered office: Startup Madeira, Campus da Penteada, EV 243, 9020-105 Funchal, Portugal
Tax identification number (NIF): 518672719
Email: [email protected]
Website: https://reparar.com
Reparar.com is a digital platform that constitutes an information society service, within the meaning of Decreto-Lei n.º 7/2004, of 7 January (Portuguese E-Commerce Act). The Platform operates exclusively as a technological marketplace, whose sole purpose is to provide a digital space where Customers seeking repair, maintenance, installation and replacement services for equipment can find and contact qualified Professionals who provide such services.
Reparar.com is not an intermediary, mediator, agent, representative, mandatary or technical service provider. The Platform merely provides technological tools that allow Customers and Professionals to establish direct contact and freely negotiate between themselves the terms, conditions, prices and deadlines of any service. Reparar.com is not a party, participant or guarantor in any contract, agreement, commitment or negotiation entered into between Customers and Professionals, does not exercise any power of direction, supervision, control or oversight over the Professionals and has no predominant influence over the execution of services contracted between the parties.
The use of the Platform by Customers is free of charge for its core features. Certain advanced features may require a paid subscription plan, as described in Article 5. Reparar.com does not charge, invoice or receive any amount from Customers for contracting services from Professionals or for the intermediation of business between the parties.
The Platform does not guarantee the conclusion of contracts between Customers and Professionals, nor the quality, suitability, safety, legality, timeliness or outcome of services provided by Professionals. The decision to hire a Professional, as well as the negotiation and acceptance of conditions, prices, deadlines and warranties, is the exclusive responsibility of the Customer and the Professional, who act of their own free will and without any intervention from Reparar.com.
Use of the Platform requires prior registration. Registration is available to natural persons aged 18 (eighteen) years or over and to legally constituted legal persons.
Customer Registration: It is free of charge and requires the provision of full name, email address and telephone number. Account verification is carried out by email and/or SMS.
Professional Registration: In addition to the Customer data, the Professional must provide the tax identification number (NIF), trade name, type of activity, service areas, specialisation categories and other relevant information for the provision of services.
Each User may create only one account. Sharing of access credentials is prohibited. The User is solely responsible for the confidentiality of their credentials and for all activities carried out on their account.
The Platform reserves the right to refuse, suspend or cancel registrations that contain false, incomplete or misleading information, or that breach these Terms.
Certain features available to Customers may be subject to usage limits under the free plan, namely the number of registered equipment and the number of locations. Should the Customer wish to access additional features or higher limits, they may subscribe to a paid plan, the conditions and prices of which are displayed in the respective area of the Platform.
Credits constitute the virtual monetary unit of the Platform, used exclusively for unlocking Leads. Credits are not convertible into money, are not transferable between accounts and do not accrue interest.
The cost of unlocking each Lead varies depending on the type of service, urgency and other applicable factors. The up-to-date pricing table is available in the Professional's reserved area within the Platform.
Professionals with an active Pro Subscription may benefit from discounts on Lead unlock costs, according to the conditions in force displayed in the reserved area.
All payments are securely processed through the Stripe, Inc. platform. Reparar.com does not store credit or debit card data on its servers.
Prices shown include VAT at the legally applicable rate. Reparar.com issues an electronic invoice for each transaction, in accordance with applicable Portuguese tax legislation.
Reparar.com reserves the right to change the prices of Credits, packages and subscriptions, upon 30 (thirty) days' prior notice.
Pursuant to Decreto-Lei n.º 24/2014, of 14 February (Portuguese Consumer Rights Act implementing Directive 2011/83/EU), consumer Users have the right to withdraw from the contract for the purchase of Credits or Pro Subscription, without the need to state a reason, within 14 (fourteen) days from the date of purchase.
The right of withdrawal does not apply to Credits that have already been used to unlock Leads, pursuant to Article 17(1)(m) of Decreto-Lei n.º 24/2014, regarding the supply of digital content not supplied on a tangible medium the performance of which has begun with the consumer's prior express consent.
To exercise the right of withdrawal, the User must communicate their decision to Reparar.com in writing, to the email address [email protected], clearly stating their personal details, the date of purchase and the reason (optional).
In the event of a legitimate exercise of the right of withdrawal, the refund shall be made within a maximum period of 14 (fourteen) days, using the same means of payment used in the original transaction, without any additional costs to the User.
The Pro Subscription is a recurring monthly billing plan, whose price is displayed in the Professional's reserved area and on the Platform's subscription page, VAT included. The subscription grants access to the features described in Article 5.2 of these Terms.
The subscription is automatically renewed at the beginning of each monthly billing period, unless previously cancelled by the Professional. Cancellation may be carried out at any time through the subscription management portal (Stripe Customer Portal) and shall take effect at the end of the current billing period.
After cancellation, the Professional retains access to the Pro Subscription features until the end of the already paid period. Credits purchased separately are not affected by the cancellation of the subscription.
Reparar.com reserves the right to change the price or the features included in the Pro Subscription, upon 30 (thirty) days' prior notice. The Professional may cancel the subscription if they do not agree with the changes.
The Platform provides a review system that allows Customers to rate Professionals on a scale of 1 to 5 stars, accompanied by an optional comment. Each Work Order entitles the Customer to a single review.
Reviews must reflect the Customer's actual experience with the Professional and be written in an honest, respectful and constructive manner. Reviews containing defamatory, discriminatory, offensive content, spam, false information or content that infringes the rights of third parties are prohibited.
Reparar.com reserves the right to moderate, edit or remove reviews that breach these Terms or the community guidelines, without prior notice. The Professional has the right to publicly respond to any review received.
Reparar.com does not verify the accuracy of reviews and is not responsible for their content. A Professional's average rating is calculated automatically based on the reviews received.
The User retains ownership of the intellectual property rights over the Content they submit on the Platform. By submitting Content, the User grants Reparar.com a non-exclusive, worldwide, royalty-free, sublicensable and irrevocable licence to use, reproduce, modify, adapt, publish, translate, distribute and display such Content for the purposes of operating and promoting the Platform.
The User represents and warrants that they are the legitimate owner or hold the necessary authorisations to submit the Content, and that it does not infringe intellectual property rights, image rights, privacy or any other rights of third parties.
The Reparar.com Platform, including its brand, logos, design, source code, database, original texts and structure, constitutes the intellectual property of InvulgarOpção, Unipessoal, Lda, and is protected by the Portuguese Copyright and Related Rights Code and other applicable legislation.
It is expressly prohibited to reproduce, copy, distribute, modify, decompile, reverse engineer, extract data (scraping) or use any part of the Platform for commercial purposes without the prior express authorisation of Reparar.com.
Reparar.com processes Users' personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 — "GDPR") and Lei n.º 58/2019, of 8 August (Portuguese Data Protection Act).
The data controller is InvulgarOpção, Unipessoal, Lda, with registered office at Startup Madeira, Campus da Penteada, EV 243, 9020-105 Funchal, Portugal. For matters relating to data protection, the User may contact us at [email protected].
Full information on the processing of personal data, including categories of data collected, purposes, legal bases, retention periods, data subject rights and sub-processors, is detailed in the Privacy Policy, which forms an integral part of these Terms.
The main sub-processors of data processing include: Stripe, Inc. (payment processing), Amazon Web Services (file storage), Twilio, Inc. (SMS delivery), Cloudflare, Inc. (security and performance), and Telegram (notifications).
By registering on the Platform, the User consents to receiving transactional electronic communications, including registration confirmations, Work Order notifications, status updates, security alerts and payment-related information.
Commercial or promotional communications will only be sent with the prior express consent of the User, in accordance with Article 13-A of Lei n.º 41/2004, of 18 August (Portuguese Electronic Communications Act). The User may withdraw their consent at any time through their account settings or the unsubscribe mechanism included in each communication.
The Platform uses the following communication channels: email, SMS (via Twilio), Telegram notifications (when activated by the User) and internal Platform messages.
The Platform provides an optional verification system that awards a Verification Badge to Professionals who meet the established requirements, including the submission of supporting documentation and payment of the applicable fee.
The Verification Badge indicates that the identity and commercial information of the Professional have been verified by the Platform, in accordance with Article 30 of Regulation (EU) 2022/2065 (Digital Services Act). The Verification Badge does not constitute a recommendation, endorsement or guarantee by Reparar.com of the quality, competence, reliability or suitability of the services provided by the Professional.
Reparar.com reserves the right to revoke the Verification Badge at any time and without prior notice, if it is found that the Professional has provided false information, has ceased to meet the verification requirements, or has breached these Terms.
As established in Article 3 of these Terms, Reparar.com operates exclusively as a technological marketplace, within the meaning of Articles 12 to 15 of Decreto-Lei n.º 7/2004, of 7 January (Portuguese E-Commerce Act), and Article 6 of Regulation (EU) 2022/2065 (Digital Services Act). Reparar.com is not an intermediary, mediator, agent, technical service provider or party to any contractual relationship between Customers and Professionals. As such, Reparar.com assumes no responsibility, obligation or warranty, express or implied, regarding:
The User expressly acknowledges and accepts that Reparar.com does not participate in, does not intervene in and has no responsibility for the negotiation, conclusion, execution or termination of contracts between Customers and Professionals. The decision to hire, the agreed terms, the prices charged, the execution deadlines and any warranties are determined exclusively between the Customer and the Professional, of their own free will, without any participation from Reparar.com.
The Platform will make all reasonable efforts to ensure the availability and proper functioning of its technological services, without however guaranteeing uninterrupted or error-free operation.
Without prejudice to the foregoing, in any event and to the maximum extent permitted by applicable law, the total liability of Reparar.com to any User — if and when applicable — is limited to the amount actually paid by the User to Reparar.com in the 12 (twelve) months preceding the event giving rise to the liability.
Reparar.com is not liable for force majeure events, including but not limited to natural disasters, pandemics, power outages, cyberattacks, strikes, governmental or legislative decisions, and failures in third-party services.
Reparar.com provides, as a courtesy and without any legal obligation, a communication channel through which Customers may report situations of dissatisfaction with Professionals. This feature does not constitute mediation, arbitration or any form of dispute resolution, and Reparar.com assumes no responsibility for the outcome of such communications.
Reparar.com may suspend or temporarily deactivate a User's account, with immediate effect, in the following situations:
Reparar.com may permanently terminate a User's account, upon a reasoned communication, in accordance with Articles 4 and 17 of Regulation (EU) 2022/2065 (Digital Services Act). The statement of reasons shall include the facts and circumstances underlying the decision, the applicable legal or contractual provision, and the available remedies.
The User may terminate their account at any time, by sending a request to [email protected] or through their account settings. Upon termination: (a) unused Credits are non-refundable, except as provided in Article 7; (b) the User may request the portability of their personal data, pursuant to Article 20 of the GDPR; (c) data shall be retained for the legally required period.
Termination of the account does not release the User from compliance with any obligations outstanding at the date of termination.
In accordance with Articles 16 to 20 of Regulation (EU) 2022/2065 (Digital Services Act), Reparar.com provides a notification mechanism for reporting unlawful content on the Platform.
Any person may report content they consider to be unlawful by sending a communication to [email protected] with the following information: (a) a description of the content and the reason why it is considered unlawful; (b) the location of the content on the Platform (URL or identification); (c) the reporter's contact details.
Reparar.com shall examine all reports diligently, in a non-automated and impartial manner, and take appropriate action within a reasonable timeframe. The reporter and, where applicable, the User whose content was reported, shall be informed of the decision taken and the respective grounds.
Users may appeal decisions regarding content through the internal complaint handling system. Additionally, Users may resort to certified out-of-court dispute resolution bodies, with ANACOM being the Digital Services Coordinator in Portugal.
Reparar.com may make available an Affiliate Programme, subject to specific conditions that will be communicated to participants. Joining the Affiliate Programme requires acceptance of the respective particular conditions.
Reparar.com reserves the right to modify, suspend or terminate the Affiliate Programme at any time, upon communication to participants.
Reparar.com reserves the right to amend these Terms at any time. Changes shall be communicated to Users with a minimum notice period of 30 (thirty) days, by email and/or notification on the Platform.
Continued use of the Platform after the expiry of the notice period constitutes acceptance of the new Terms. If the User does not agree with the changes, they may terminate their account in accordance with Article 16.
Previous versions of these Terms shall remain available for consultation on the Platform.
These Terms are governed by Portuguese law.
For the resolution of any disputes arising from these Terms, the courts of the judicial district of Funchal shall have jurisdiction, without prejudice to mandatory provisions regarding consumer jurisdiction, as provided in Lei n.º 24/96, of 31 July (Portuguese Consumer Protection Act), which grants consumers the right to bring proceedings in the court of their area of residence.
Consumer Users may resort to the following alternative dispute resolution mechanisms:
If any provision of these Terms is deemed null, invalid or unenforceable by a competent court, this shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
Failure to invoke or delay in exercising any right conferred by these Terms shall not constitute a waiver thereof.
These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between the User and Reparar.com regarding the use of the Platform, superseding any prior agreements, understandings or communications.
These Terms are drafted in Portuguese. In the event of any discrepancy between translated versions, the Portuguese language version shall prevail.
For any questions related to these Terms, Users may contact Reparar.com at the email address [email protected].